Privacy policy : Desidawayi®: Ayurvedic Store

This Privacy policy is for "Desidawayi®: Ayurvedic Store" mobile application and www.desidawayi.com website.

Android app link: https://play.google.com/store/apps/details?id=com.apps.desi_dawayi

This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Please read this privacy policy carefully.

By visiting, accessing, reading, viewing or using the website in any form, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.

Content, Motive & Purpose of this privacy policy

This privacy policy (“Privacy Policy”) applies to your use of the website or online portal or domain name "www.desidawayi.com" ("Desidawayi) and "Desidawayi®: Ayurvedic Store" mobile application, owned and operated by Bhavyansh Life essentials (OPC) Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “Desidawayi” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively called "Desidawayi" or “Website”.

This Website is a platform that facilitates the purchase of herbal and nutraceutical products. The arrangement between the buyers, sellers (if any) and Desidawayi website shall be governed in accordance with this Privacy Policy and the Terms of Use. The services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Desidawayi, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The services are offered to the users through various modes which shall include the issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by desidawayi itself or by any other seller (if any).

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

In addition to the terms stated in Term of Use Agreement provided under this Website, we are committed to protecting your privacy. Authorized representatives of Desidawayi on a need to know basis only use any information received from you or a registered medical practitioner authorised by you. We constantly review our systems and data to secure your personal and health information. We will investigate any complaint or such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Any User who does not agree with any provisions of the same is required to leave the Website immediately. Should you disagree with policy and still continue to access the Website and provide your personal information, Desidawayi disclaim all the liabilities arising therefrom.

Applicability

This privacy policy applies to all Users who access the Website and are therefore required to read and understand the privacy policy before submitting any Personal Information. If you have inadvertently submitted any such information to Desidawayi prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, stored or used, then you may access, modify and delete all information stored about You by writing to us. Desidawayi is keeping personal data of the User, and every User is also entitled to require Desidawayi to delete and destroy all such information (but not other Users).

Some User are allowed to access the Website, place orders and avail Services on the valid prescription available with Desidawayi as a guest and without creating an account on the Website or providing any Personal Information, Desidawayi takes no responsibility or validate the information provided by the guest, except as otherwise required under any law, regulation or an order of competent authority. In order to have access to all the features and benefits on our Website, a User is required to first create an account on our Website. To create an account a User is required to provide the Personal Information as may be required under the Application / Registration Form. Other information requested on the registration page, including the ability to receive promotional offers from Desidawayi, is optional. Desidawayi may, in future, include other optional requests for information from the User to help Desidawayi to customize the Website to deliver personalized information to the User. Without User's agreement, Desidawayi will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy policy. Desidawayi may keep records of telephone calls received and made for making enquiries, orders, feedback or other purposes for the purpose of rendering services effectively and efficiently.

This privacy policy applies to Website and services that are owned and operated by Desidawayi. Desidawayi does not exercise control over the sites displayed as search results or links from within its Services. Third party websites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Desidawayi is not responsible or liable. Accordingly, Desidawayi does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Desidawayi guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Desidawayi of the website, the website's provider, or the information on the website. Desidawayi encourages the User to read the privacy policies of that Website.

Personal information

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Desidawayi, is capable of identifying the person concerned. Personal Information shall mean the information which identifies the User, name, identification number email address, age, phone number, password, health record (including the name of the doctor) or any financial account information provided to Desidawayi at the time of registration or any time thereafter.

“Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Desidawayi for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Desidawayi will be required to collect and host certain data and information of the Users. Desidawayi is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:

- The type of Personal Information (including Sensitive Personal Data or Information) that Desidawayi collects from the Users
- The purpose of collection, means and modes of usage of such Personal Information by Deidawayi
- How and to whom Desidawayi will disclose such information
- How Desidawayi will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users
- How Users may access and/or modify their Personal Information.

You agree to provide us your Personal Information if you wish to avail any services as provided in the Website and the same is used to identify yourself. Desidawayi Representative may request you either by email, phone or letter / courier certain Personal Information (such as full legal name, address, name of your doctor, Goods that are consumed etc.,) and such other information that may be required from time to time. Should Desidawayi use the Personal Information and make any analysis or understand the trends of your Personal Information and lifestyle through a certified officer, you authorise us to share the same with your doctor for a limited purpose of his understanding and validation, however Desidawayi will exclusively own such data and records, unless you opt to buy the same for a consideration payable to Desidawayi.

Types of personal information collected by Desidawayi

A User may have limited access to the Website and utilize some of the Services provided by Desidawayi without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Desidawayi may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):
- Full Name
- User ID
- E-mail address
- Address (including country and ZIP/postal code)
- Gender
- Age
- Phone Number
- Password chosen by the User;
- Valid financial account information; and
- Other details as the User may volunteer.

In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or e-mail the same to Desidawayi in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by Desidawayi only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

Desidawayi may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.

Desidawayi does not knowingly collect Personal Information from children.

Desidawayi may in future include other optional requests for information from the User including through user surveys in order to help Desidawayi customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by Desidawayi. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

Internet use

Desidawayi may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Desidawayi and its service providers for the technical administration of the Website, research and development, and for User administration.

The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Desidawayi hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.

Use of your personal information

While availing our services you or your authorised representative will provide access to Desidawayi with your personal information. If that information is wrong, you can request us to modify or delete the same. Desidawayi will take all reasonable measures to ensure that the information is modified and used for rendering services to you and as otherwise in compliance with laws. When editing or deleting personal information, we may ask you to verify your identity before we can act on your request. Desidawayi may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent.

Desidawayi has taken all reasonable precautions to treat Personal Information as confidential with industry standards that it has implemented to protect from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.

Purposes for which your information may be used by Desidawayi

Desidawayi will retain User Information only to the extent it is necessary to provide Services to the Users. The information which Desidawayi collects from you may be utilized for various business and/or regulatory purposes including for the following purposes -

- Registration of the User on the Website;
- Processing the User’s orders / requests and provision of Services (including provision of safe Services);
- Completing transactions with Users effectively and billing for the products/ Services provided;
- Technical administration and customization of Website;
- Ensuring that the Website content is presented to the Users in an effective manner;
- Delivery of personalized information and target advertisements to the User;
- Improvement of Services, features and functionality of the Website;
- Research and development and for User administration (including conducting user surveys);
- Non-personally identifiable information, exclusively owned by Desidawayi may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and Desidawayi may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
- Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
- In case of any contests conducted by Desidawayi in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering;
- Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;
- Verification of identity of Users and perform checks to prevent frauds; and
- Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.

Desidawayi does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback or addressing the complaints. User shall not disclose their Personal Information to any third Parties not authorised by Desidawayi and verify the identity of such personal who seek information. Desidawayi will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can change their e-mail and contact preferences at any time by logging into their account or by calling the customer support or such or mode available from time to time.

Desidawayi may, if you so choose, send direct mailers to you at the address given by you. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and to the extent that you choose not to receive such mailers, we will take all steps to remove you from the list. Should you evidence any violation of our terms and policies, please write to us or call us on our call centre and report such incident.

All the information provided to Desidawayi either by a User directly or through our authorised representative, including sensitive personal information, is true, accurate and voluntary. User has the right to withdraw information at any time, in accordance with the terms of this privacy policy and the Terms of Use by writing to us.

Desidawayi may have to use Personal Information without reference to any persona or identity for research, statistical analysis and business intelligence purpose and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

All Desidawayi employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.

Desidawayi may also disclose or transfer User's personal and other information which a User provides, to another third party as part of reorganization or a sale of the assets of a Desidawayi division or company. Any third party to which Desidawayi transfers or sells its assets will have the right to continue to use the personal and other information that a User provide to us.

Exceptions

Your Personal Information may be shared with third parties who have a need or authority to receive such information, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with

(i) in response to any authority having to receive such information under law

(ii) any order of court

(iii) detect, prevent, or otherwise address fraud, security or technical issues

(iv) protect against harm to the rights, property or safety of Desidawayi, our users or the public as required or permitted by law.

Cookies

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user's individual interests using the identified computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Additional notes to the user

Desidawayi does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit Personal Information from the Users, for which Desidawayi is not responsible or liable. Accordingly, Desidawayi does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Desidawayi guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. Desidawayi encourages the User to read the privacy policies of that website.

Desidawayi shall not be responsible in any manner for the authenticity of the Personal Information or Sensitive Personal Data or Information supplied by the User to Desidawayi or any Seller (if any). If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Desidawayi has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Desidawayi has the right to suspend or terminate such account at its sole discretion and stop all its services to that account.

Desidawayi shall not be responsible for any breach of security or for any actions of any third parties that receive Users' Personal Information or events that are beyond the reasonable control of Desidawayi including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

The User himself/herself is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether or not authorized by the User. The User shall immediately notify Desidawayi of any actual or suspected unauthorized use of the User's account or password.

Desidawayi will communicate with the Users through email and notices posted on the Website or through other means available through the Service, including text and other forms of messaging. The Users can ask Desidawayi, by sending an email to support@desidawayi.com containing the rectification required.

To the extent necessary to provide Users with the services on the Website, Desidawayi may provide their Personal Information to third party contractors who work on behalf of or with Desidawayi to provide Users with such services, to help Desidawayi communicate with Users or to maintain the Website. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.

Changes in Privacy Policy

Desidawayi may update or amend this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Desidawayi treats user's personally identifiable information, Desidawayi will display a notice on the Website and/or send Users an email. Desidawayi's current privacy policy applies to all information that Desidawayi has about Users and their account.

Not withstanding the above, Desidawayi shall not be required to notify the Users of any changes made to the privacy policy. Should you have any concern or reject the changes in the privacy policy you can refuse to accept the amendments and opt for withdrawing your Personal Information by writing to us.

Contact Us

If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact us at support@desidawayi.com

If you have any complaints or grievances concerning Website or this Privacy Policy please write to us at support@desidawayi.com